The error above shows after I tried to apply the firmware upgrade, the same way I did it for the many previous headsets. Voila!ĩ5% of these headsets update without issues within the Jabra Direct application but this afternoon I ran into a few headsets that upon starting the firmware upgrade, would error out and no longer cooperate with the application, shown below. When we updated the Jabra Evolve 20 headsets to the latest firmware version as of 2021 (version 4.3.1), we found that our issues were no longer valid. When comparing current software versions detected on the headset and new updates and their release notes, we found that often Performance and Stability Improvements are listed in each firmware upgrade along with software compatibility improvements. When we initially started to troubleshoot, we realized that Jabra Evolve and Plantronics headsets can have firmware upgrades applied to them via Jabra Direct or Plantronics Hub. Some of the issues we experienced was performance and stability of the headset and compatibility with platforms such as Genesys cloud dialers. Our staff primarily use Jabra Evolve 20 headsets and they are great, well priced and comfortable but we have had some compatability issues in the past with them. One of the tasks is to prepare a large amount of Jabra Evolve 20 headsets to be deployed to our staff over the comming weeks.Ĭompanies deploy most if not all staff to Work From Home (WFH) due to COVID in 2020/2021+ and while we prepare and send employees to work at home, we want to make sure we patch and reduce the amount of unnecessary calls to helpdesk. This sunny and hot saturday afternoon, I decided to pop by work to get some quiet time and push through with some outstanding tasks on my plate. I might write a post about this in the future outlining my experience and the issues/failures I’ve seen. Compared to the Jabra headsets, I’ve had a ton of failures and issues with the Plantronics configuration listed above than I’ve had with Jabra.Īnyways, this isn’t a post to compare both but I just wanted to mention it. I won’t get into specific details regarding the Plantronic headsets paired with the DA70 USB adapter but avoid that combination if you can. Some headsets that I deal with on a daily basis are Plantronics HW520 with the Plantronics DA70 USB adapter and the Jabra Evolve 20 headsets. Headsets used to be a simple ‘plug it and forget it’ kind of device but there are certain makes and models that can have firmware upgrades applicable to them.
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